Privacy Policy
Your privacy is our priority. Learn how we collect, use, and protect your information.
Last updated: August 23, 2025
Introduction
Loan Shark AI ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our loan analysis service. We understand the sensitive nature of financial documents and have implemented robust security measures to protect your data.
Information We Collect
Document Content
When you upload loan documents for analysis, we temporarily process the content to extract relevant terms and conditions. This includes interest rates, fees, payment schedules, and other loan-specific information contained in your documents.
Usage Information
We collect information about how you interact with our service, including pages visited, features used, analysis results viewed, and technical information such as IP address, browser type, and device information.
Account Information
If you create an account or subscribe to our premium services, we collect basic information such as email address and subscription preferences. We do not store payment information directly - all payments are processed securely through Stripe.
How We Use Your Information
- •To analyze your loan documents and provide risk assessments, health scores, and financial insights
- •To improve our AI analysis algorithms and service quality
- •To provide customer support and respond to your inquiries
- •To send service-related communications and updates (if you've subscribed)
- •To ensure the security and integrity of our service
Document Handling and Security
Zero Document Storage
Your loan documents are processed entirely in memory and are never permanently stored on our servers.
We implement enterprise-grade security measures including end-to-end encryption, secure data transmission (HTTPS), and immediate deletion of document content after analysis. Our AI processing happens in secure, isolated environments that automatically purge all data after each session.
Information Sharing
We do not sell, rent, or share your personal information or document content with third parties except in the following limited circumstances:
- •Service Providers: We may share information with trusted service providers who assist in operating our service, such as cloud infrastructure providers and payment processors, under strict confidentiality agreements.
- •Legal Requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our users and the public.
- •Business Transfers: In the event of a merger, acquisition, or sale of assets, user information may be transferred as part of that transaction.
Your Privacy Rights
You have the following rights regarding your personal information:
- •Access: Request a copy of the personal information we have about you
- •Correction: Request correction of inaccurate personal information
- •Deletion: Request deletion of your personal information and account data
- •Opt-out: Unsubscribe from marketing communications at any time
To exercise these rights, please contact us at privacy@loanshark.ai.
Data Retention
- •Document Content: Immediately deleted after analysis completion
- •Analysis Results: Stored for active account holders; deleted within 30 days of account closure
- •Usage Data: Retained for up to 2 years for service improvement and security purposes
- •Account Information: Retained until account deletion or as required by law
Cookies and Tracking
We use essential cookies to ensure our service functions properly and to remember your preferences. We do not use tracking cookies for advertising purposes. You can control cookie preferences through your browser settings, though disabling essential cookies may affect service functionality.
Third-Party Services
Our service integrates with the following third-party providers:
- •OpenAI: For AI-powered document analysis (data processing only, no permanent storage)
- •Stripe: For secure payment processing (we do not store payment information)
- •Replit: For application hosting and infrastructure
Policy Updates
We may update this Privacy Policy from time to time. We will notify users of material changes by posting the updated policy on our website and updating the "Last updated" date. Continued use of our service after changes indicates acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Email: privacy@loanshark.ai
Support: support@loanshark.ai