Question 1

How does Loan Shark AI work?

Accepted Answer

Simply upload your loan document (PDF, DOCX, or image) and our AI analyzes it in seconds. We extract key terms, identify potential risks, calculate health scores, and provide actionable insights to help you understand your loan better.

Question 2

What types of documents can I upload?

Accepted Answer

We support PDF files, Word documents (DOCX), and scanned images (JPG, PNG). Our advanced OCR technology can read text from scanned documents and photos of loan contracts.

Question 3

How accurate is the AI analysis?

Accepted Answer

Our AI is trained on thousands of loan documents and achieves high accuracy in extracting key terms. However, our analysis is for informational purposes only and should not replace professional legal or financial advice.

Question 4

What is the Loan Health Score?

Accepted Answer

The Loan Health Score is a 0-100 rating that evaluates your loan's overall fairness and risk level. It considers factors like interest rates, fees, penalties, and loan terms compared to market standards.

Question 5

What does Predatory Detection find?

Accepted Answer

Our Predatory Detection identifies harmful clauses like excessive prepayment penalties, confession of judgment, cross-default provisions, variable rate traps, and unusually high fees that could put you at financial risk.

Question 6

What are Payment Stress Tests?

Accepted Answer

Payment Stress Tests show how changes in income, interest rates, or expenses could affect your ability to make loan payments. This helps you understand potential financial risks before signing.

Question 7

Can I analyze multiple loans?

Accepted Answer

Free users can analyze one document at a time. Pro subscribers get unlimited monthly uploads, allowing you to compare multiple loan offers and make informed decisions.

Question 8

What's included in the Free plan?

Accepted Answer

The Free plan includes document analysis, health score calculation, payment stress testing, key loan details extraction, and basic loan summaries. Perfect for getting started with loan analysis.

Question 9

What's the difference between One-Time and Pro plans?

Accepted Answer

One-Time ($9.99) gives you all premium features for a single analysis. Pro ($19.99/month) includes unlimited monthly uploads, loan scenario simulations, payment assistance programs, and priority support.

Question 10

Is there a free trial for Pro?

Accepted Answer

We don't offer free trials, but you can start with our Free plan to test our core features. You can upgrade to Pro anytime for unlimited access to premium features.

Question 11

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, MasterCard, American Express, Discover) and PayPal through our secure Stripe payment system.

Question 12

How do I cancel my Pro subscription?

Accepted Answer

Pro subscribers can cancel anytime through their account settings. Your subscription remains active until the end of your current billing period, and you'll retain Pro features until then.

Question 13

Can I get a refund?

Accepted Answer

We offer refunds for Pro subscriptions within 7 days of purchase if you haven't used the premium features. One-Time purchases are non-refundable due to the instant nature of the service.

Question 14

How do I delete my account?

Accepted Answer

To delete your account, contact our support team. We'll permanently remove your account data within 30 days. Note that active Pro subscribers must cancel their subscription first.

Question 15

Do you store my credit card information?

Accepted Answer

No, we never store your payment information. All transactions are processed securely through Stripe, and your payment details are encrypted and stored only by Stripe, not on our servers.

Question 16

Can I change my billing cycle?

Accepted Answer

Pro subscriptions are monthly only. If you need a different billing arrangement, consider our Enterprise plan which offers custom billing cycles and rates.

Question 17

Is my loan document secure?

Accepted Answer

Yes, absolutely. We use enterprise-grade encryption, process documents in memory only, and never store your files permanently. Your documents are analyzed and immediately deleted from our servers.

Question 18

Who can see my loan information?

Accepted Answer

Only you can see your analysis results. We don't share, sell, or access your personal loan information. Our AI processes documents automatically without human review.

Question 19

Do you comply with privacy regulations?

Accepted Answer

Yes, we comply with GDPR, CCPA, and other privacy regulations. We collect minimal personal data and give you full control over your information.

Question 20

What happens to my data if I delete my account?

Accepted Answer

When you delete your account, we permanently remove all your personal data and analysis history within 30 days. This deletion is irreversible and complete.

Question 21

My document failed to upload. What should I do?

Accepted Answer

Ensure your file is under 10MB and in a supported format (PDF, DOCX, JPG, PNG). Try refreshing the page or using a different browser. Contact support if the issue persists.

Question 22

The analysis seems incorrect. What can I do?

Accepted Answer

Our AI is highly accurate but not perfect. If you notice errors, please contact support with details. Remember that our analysis is informational and should be verified with a professional.

Question 23

Do you offer customer support?

Accepted Answer

Yes! Free users get email support, while Pro and Enterprise subscribers receive priority support with faster response times. We typically respond within 24 hours.

Question 24

Can I request new features?

Accepted Answer

Absolutely! We value user feedback and regularly add new features. Contact us with your suggestions - many of our current features came from user requests.

Frequently Asked Questions

Getting Started